Question 1

what does it actually cost?

Accepted Answer

Three plans: Pure Solv at R299/month (filtration), Secure Solv at R499/month (backup), and All Solv at R699/month (both). One monthly fee. Install is included. No upfront cost.

Question 2

is there a sign-up fee?

Accepted Answer

No. The whole point of a subscription is no surprise bills. The price you see is the price you pay.

Question 3

do I need a credit check?

Accepted Answer

No. All you need is a credit card. Sign-up is online and takes about two minutes.

Question 4

how am I billed?

Accepted Answer

Monthly, on the same date every month, via the credit card you sign up with.

Question 5

can I upgrade or downgrade later?

Accepted Answer

Yes. Change plans whenever it suits you. We'll come out, swap the kit if needed, and update your monthly fee from there.

Question 6

how long does install take?

Accepted Answer

About four hours, start to finish. We arrive in the morning, cut in to your supply, fit the kit, test every connection, and walk you through it before we leave.

Question 7

when do you install?

Accepted Answer

Within a week of sign-up, in most cases. We'll WhatsApp you to lock in the date.

Question 8

do I need to be home?

Accepted Answer

An adult on the property is helpful — the installer will need to chat through where the tank goes and how you use the water in the home. Not strictly required if you've left clear instructions.

Question 9

is install really included?

Accepted Answer

Yes. Standard install is part of your monthly fee. If your home needs anything outside standard scope (extra plumbing, a custom mount), we'll quote it before we start. No surprise bills.

Question 10

what does the filter actually do?

Accepted Answer

Our standard filter is a dual-stage: a sediment filter (catches grit, rust, particles) and an activated carbon filter (strips chlorine, lead, and the off-flavours that make Joburg tap water taste like a pool).

Question 11

is it whole-home or just the kitchen tap?

Accepted Answer

Whole-home. We fit it at your main water supply point so every tap, shower, and washing machine in the house gets the same filtered water.

Question 12

what about UV?

Accepted Answer

UV adds a third stage that kills bacteria and microorganisms — the kind of thing chlorine usually handles, when chlorine is being added. If you're in an area where chlorination is patchy, UV is a good idea. Add it for R200/month on Pure or All.

Question 13

how often do filters get swapped?

Accepted Answer

Every six months. Sediment and carbon cartridges. UV bulbs once a year. We track it on our side and book the visit — you don't have to remember a thing.

Question 14

how much water does the tank hold?

Accepted Answer

2,000 litres. Enough for a family of four for two days at normal use. Stack a second tank for R100/month if you want more headroom.

Question 15

how does the switch-over work?

Accepted Answer

Automatic. The moment your municipal supply drops, the pump kicks in and pulls from the tank. You won't notice it happen — that's the point.

Question 16

what fills the tank back up?

Accepted Answer

Your municipal supply, when it's flowing. The tank stays topped up in the background.

Question 17

can I add Solvd to my borehole or rainwater?

Accepted Answer

Yes. The kit works as a bolt-on to a borehole or rainwater system — we'll connect it so your stored water gets filtered before it reaches the tap.

Question 18

can I cancel any time?

Accepted Answer

Yes. No lock-in, no exit fees, no contracts. We'd rather you stay because Solvd works than because you can't leave.

Question 19

what happens to the kit if I cancel?

Accepted Answer

We come back, uninstall it, and we're square. The hardware stays ours.

Question 20

what if I move home?

Accepted Answer

Cancel at the old address, sign up at the new one. If the new owners take over your subscription, we'll give you three months free at the new place.

Question 21

what if something breaks?

Accepted Answer

Message us on WhatsApp (062 410 8082). If the kit's faulty through no fault of yours, we repair or replace it at no extra charge — no call-out fees.

Question 22

how do I get hold of you?

Accepted Answer

WhatsApp is the fastest. Email hello@getsolvd.com or call 062 410 8082 if you'd rather. Real humans, South African time zones.

Question 23

where do you install?

Accepted Answer

Greater Joburg — Sandton, Pretoria, Midrand, the East and West Rand. We're focused on doing one region brilliantly before we expand. Drop us a note if you're outside the area; we'll let you know when we open up.

honest answers. no plumbing-speak.

water, solvd.